Whether its searching for the right product, offering expertise or fulfilling an order, MSC takes commitment to quality very seriously. MSC has built reliable and measurable processes to make sure its products and services provide exceptional value that helps our customers drive greater productivity, profitability, and growth.
After months of hard work and dedication, MSC is pleased to announce they have achieved the latest ISO 9001:2015 standard. This global standard means you can trust that the items you order from MSC are handled, packed and shipped properly and arrive the way you expect.
This achievement ensures suppliers and customers can have the confidence in knowing that MSC is consistently meeting high standards and delivering best in class service.
Mike Almond, Managing Director at MSC commented: Were delighted to have been accredited to ISO 9001: 2015 Certification. Our aim has always been to maintain our high standards of quality for our customers. As a value-led business, its a huge achievement to be recommended for this certification ahead of the required timeframe. Having accomplished this transition so far in advance of the recommended timeline also separates us from other national competitors.
The new ISO 9001:2015 standard is based on a number of quality management principles, including a strong customer focus, the motivation and involvement of top management, the process approach and continual improvement. The key changes in the new standard provide a greater emphasis on leadership, objectives, performance measurement and change, with a focus on risk management. MSC demonstrates these principles through statistical quality control and reporting, product inspections, order validation in packing and shipping and have a quality assurance team that has the education, training and dedication to continuously raise the bar on quality for all customers. To stay ahead of the curve, MSC also conduct regular training, development and continual education in a wide range of disciplines.
MSCs relentless commitment to providing a best in class service is another way they are extending the value delivered to their customers. With this new standard in place, customers can rely on MSC to always have their passion for success at the core of everything they do.