MSCs dedication to delivering a high quality, reliable service has long been the driving force for their customers to improve processes, increase efficiencies and get to market faster. This approach has now been recognised by the Institute of Customer Services, with MSC being shortlisted in an exclusive group of finalists, for the award Customer Satisfaction Innovation. This highlights organizations that instigated a new and innovative way of improving its customer satisfaction ratings.
The Institute of Customer Services awards recognises organizations and individuals that have implemented successful customer service strategies. Companies from across the UK were judged by industry experts, business leaders, and academics.
It is MSCs industry leading approach to supporting customer success that really stood out. One of the key differentiators MSC provide to its customers is the provision of technical support. This ranges from product advice and information up to hands-on engineering consultancy. This offering separates MSC from its competition and enables them to become business partners with many customers. MSC was able to demonstrate how they improved customer satisfaction through this support and their upgraded CAD/CAM (computer-aided design and computer-aided manufacturing) software that is combined with specialist engineering knowledge. This ultimately saves time and money for the customer by increasing efficiencies and therefore improving overall satisfaction.
The results were announced at a gala ceremony in London on the 7th of March 2017. Jo Camm, Customer Experience Director at MSC commented, The Institute of Customer Services received hundreds of applications for this award and we are extremely proud and honoured to be shortlisted alongside blue-chip companies such as Barclays, BMW Group, Intu, National Express and eventual winners, Claims Consortium Group.
Being finalists validates MSCs ongoing commitment to delivering best in class service, becoming trusted advisors to their customers and helping them to grow their businesses.